FAQ

Creating an account is quick. Tap Sign Up, enter your email, choose a password, and provide basic personal details (name, date of birth, preferred currency). Make sure your name and address match official ID documents — this speeds verification later. You’ll receive an email to confirm your address; click the verification link to activate the account. Keep an eye on the “Promotions” section to opt into welcome offers manually when you make your first deposit. If you run into form validation issues, try a different browser or clear cookies before retrying.

CandyBet currently offers a 100% first-deposit match up to €1,000 with a 15x wagering requirement applied to deposit + bonus, valid for 30 days and with a €25 minimum deposit. There’s also a 50% match option up to €2,000 under similar wagering terms. Daily promotions (like 300 free spins via code CANDY300) and a 15% weekly cashback are part of the rotation; cashback carries no wagering. Bonuses typically require manual opt-in or code entry at deposit, and wagering contributions vary by game type. Always check the bonus T&Cs for eligibility, country restrictions, minimum deposits, and maximum bet limits while a bonus is active (typically €5).

Most major promotions at CandyBet require a deposit or manual opt-in, but limited-time offers like the Daily 300 Free Spins use the code CANDY300. That promotion requires a €20 deposit and activation via the casino’s Telegram channel. No-deposit offers are rare; if one appears it will be announced through official channels. Always verify eligibility and any country restrictions before attempting to claim a bonus.

CandyBet supports a mix of crypto and fiat payments: Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Solana, Tether (USDT), Tron (TRX), plus Visa and MasterCard. Accepted account currencies include AUD, BRL, Bitcoin, CAD, EUR, Ethereum, NZD, Tether, USD, and ZAR. Crypto deposits are usually faster and can have lower fees; fiat methods depend on your bank and card issuer. Always check processing times and any fees displayed during the deposit process.

Deposit times: most card and e-wallet deposits are instant; bank transfers depend on your bank. Crypto deposits typically confirm in minutes once the network confirms the transaction. Withdrawal times depend on the method and verification status: verified crypto withdrawals are often the fastest (minutes to a few hours), while card or bank withdrawals can take 1–5 business days. Verification (KYC) can delay the first withdrawal until documents are approved. If a withdrawal takes longer than expected, contact live chat for an update.

Wagering requirements state how many times you must play through the bonus plus deposit before cashing out (e.g., 15x on deposit + bonus). At CandyBet, slots usually contribute 100% toward wagering, while table games, blackjack, roulette, baccarat, video poker and live games often contribute between 10–20%. There’s a maximum bet limit while playing with bonus funds (typically €5). Bonuses have expiry windows — complete wagering within the stated period or the bonus and associated winnings may be forfeited. Read each promotion’s T&Cs to confirm exact multipliers, eligible games, and deadlines.

Yes. CandyBet is optimized for mobile browsers on iOS and Android and supports the full game library without needing a download. Many titles are built in HTML5 so they resize and maintain functionality across phones and tablets. If you prefer an app and one is offered in your region, follow official download instructions from the site — avoid third-party app stores. For the smoothest experience, keep your device OS and browser updated and allow necessary permissions.

CandyBet partners with a wide range of providers including Pragmatic Play, Betsoft, Habanero, NoLimit City, BGaming (Softswiss), Spinomenal, Endorphina, Hacksaw Gaming, Playson, and others. That mix delivers video slots, classic slots, table games, and specialty content. Provider lineups rotate, so you’ll find both popular marquee titles and fresh releases. If a specific game or provider is important to you, use the site’s filters or contact support to confirm availability.

Verification requires identity and address documents: government-issued ID (passport, driver’s license), and a proof of address (utility bill or bank statement dated within the last 3 months). Some withdraws or higher limits trigger additional checks. Typical processing time is 24–72 hours but can be faster with clear scans and matching account details. Verification protects your account and enables faster payments in the long run — keep documents clear, color-scanned, and complete to speed approval.

CandyBet uses industry-standard encryption (SSL/TLS) to protect account data and payments. Access controls, secure servers, and regular audits help safeguard player information. Game fairness is supported by certified providers who use RNGs for automated titles and regulated processes for live dealer games. For full transparency, consult the casino’s privacy policy and terms for details on data handling and security practices. If you have specific concerns about data or fairness, contact support for official documentation.

CandyBet offers live chat for fast, real-time assistance and an email channel at support@candybet.com for more involved requests. Live chat is best for urgent matters like deposit or withdrawal updates, while email is suited for attaching documents or follow-up on account investigations. Support teams can guide you through promotions, verification, and technical troubleshooting. If chat is busy, leave a clear message with your account email so the team can follow up.