Support
At CandyBet Casino, real people are ready to assist around the clock. Whether you’re checking a deposit, confirming a big win, or have questions about a bonus, our support team aims to make every interaction simple and reassuring. We keep things personal — tell us what happened, attach a screenshot if you can, and we’ll handle the rest.
Live chat — instant help on the site
Use our on-site live chat for the quickest answers. Chat is monitored 24/7 and gets you connected to an agent within seconds to a few minutes. This channel is perfect for urgent queries like locked accounts, game errors, or withdrawal status — and agents can escalate complex issues immediately so you stay moving.
Email for detailed requests and records
For matters that need documentation or longer investigation, email support@candybet.com. We typically respond within 24 hours and often sooner; complex cases may take up to 48 hours while we verify details. Email is ideal for sending attachments, identity documents, or questions about bonus terms and account verification.
Phone and callback options when you prefer to speak
Phone support is available in select regions and via callback requests for urgent, sensitive issues. When a phone option is active, wait times are short — or ask for a callback through chat or email and an agent will ring you back as soon as possible. If you don’t see a direct number, request a callback and we’ll arrange it.
Self-help center — answers at your fingertips
Our searchable Help Center covers common topics so you can get answers fast: account setup and verification, deposit and withdrawal guides, wagering rules, and bonus terms (including the 100% first-deposit match up to €1,000 with a 15x wagering requirement). It also lists accepted payment methods — including Bitcoin, Ethereum, Visa and MasterCard, Tether and more — plus supported currencies such as USD, EUR, AUD, BRL, ZAR and others. If you prefer a guided route, start in the Help Center and escalate to chat or email if needed. Find these resources on our support page.
How we handle account, payment and bonus issues
We treat financial and account matters with priority and care. Verification requests are processed quickly and securely to protect your funds. Crypto transactions are typically handled faster than card or bank transfers, and our team will communicate expected timelines for your specific method. If you have questions about bonus eligibility, wagering contributions, or country restrictions, our agents will walk you through the rules and next steps so you can focus on playing.
What to include when you contact us
To speed resolution, include:
- Your account username or email
- A clear description of the issue and when it occurred
- Screenshots, transaction IDs, or error messages if available
This helps us investigate and resolve your request faster.
Knowledgeable, approachable support you can trust
Our support team combines product know-how with real empathy — they’re trained on payments, account security, game behavior, and bonus policies, and they’ll work with you until everything is resolved. Need help understanding a bonus or checking a large withdrawal? We’ll explain the process and keep you updated every step of the way.
Reach out anytime — we’re here to make your CandyBet experience smooth, secure, and enjoyable.